FAQS

    • Do I need to have an account to order?

      No, you can also place an order as a guest. However, there are some perks if you have an account with Kasswear:

      • Quick checkout process
      • Easily view your order status and order history
      • Receive updates about new releases and special promotions

      What if I forgot my password?

      On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

      What if I typed the wrong email address?

      Please contact us so we can update your email address. We can change your email address, name, and delivery address, but we cannot modify your order details.

      Are there any exchange rates?

      All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated according to the daily exchange rate on the date your card issuer processes the transaction.

      What payment methods do you accept?

      Kasswear accepts all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. Unfortunately, we do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

      How secure is my online order?

      When purchasing online with your credit card, all your information is entered into an SSL-secure web page. It is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on Kasswear’s servers.

      How do I change or cancel my order?

      We reserve the right at any time after receiving your order to accept or decline it, or any portion of it, at our sole discretion—even after you receive an order confirmation or your credit card has been authorized. If your credit card has already been authorized and the order is canceled, we will issue a credit to the original payment method.

      Any cancellation made after an order has been placed will be subject to a cancellation fee of 30% of the total price, regardless of the time elapsed since the order was placed (even if it is just a second later), as the merchant processor/credit card charges us a fee for cancellations.

      Please note that any orders that have already been packed or shipped cannot be canceled.